Shipping Policy

Thank you for shopping on this website.
To support clarity around order fulfilment, the following delivery information applies to orders placed for delivery within Australia. Please review the details below before completing a purchase.

1. Delivery Coverage

Delivery is currently available within Australia, including:

• All Australian states and territories

• Metropolitan areas and most regional locations

Some addresses may require additional confirmation or may not be immediately supported, including:

• Remote or low-access areas, such as parts of WA, NT or certain remote postcodes

If you are unsure whether your address is serviceable, please contact customer support prior to placing an order.

2. Shipping Fees and Pricing

• Orders of AUD 100 or more are shipped without an additional delivery charge

• Orders below AUD 100 incur a flat delivery fee of AUD 10

Displayed product prices include 10 percent Australian Goods and Services Tax GST.
Orders are handled under a Delivered Duty Paid DDP arrangement, meaning import-related charges are calculated at checkout.

No additional customs duties or taxes are generally required at the time of delivery.

3. Order Processing and Transit Time

Order confirmation
Payments completed before 6:00 pm AEST are typically confirmed on the same day.
Payments received after this time are usually confirmed on the next business day.

Processing timeframe
Orders are generally prepared for dispatch within 1 to 3 business days following payment confirmation.

Shipping methods
Parcels are dispatched using recognised international carriers, including DHL, FedEx and UPS.
Tracking information is provided for all shipments.

Estimated delivery
After dispatch, delivery usually takes approximately 8 to 15 business days.
Timeframes may vary due to factors such as weather conditions, transport disruptions or peak logistics periods. Updates are shared by email where applicable.

4. Order Tracking

Once an order has been dispatched, a confirmation email is issued containing:

• The order reference number

• Carrier details

• A shipment tracking link

Tracking links allow you to review parcel status and estimated delivery progress at any time.

5. Cost Transparency

• All listed prices include 10 percent GST

• Shipping fees cover applicable import-related charges

• Order totals are itemised at checkout

• Pricing is displayed without hidden delivery or customs costs

6. Delivery Receipt and Issues

Please inspect the parcel upon arrival.
If any of the following issues are identified, photographic evidence should be retained and customer support contacted within 48 hours:

• Incorrect delivery or missing parcel

• Significant external packaging damage

• Items received in a damaged or irregular condition

Following assessment, available options may include replacement or refund, depending on the circumstances.

Additional costs arising from incorrect delivery details or contact information provided at checkout may be the responsibility of the purchaser.

7. Order Changes and Cancellations

Before dispatch
Requests to update delivery details or cancel an order may be submitted within 72 hours of placement by contacting customer support.

After dispatch
Once shipped, orders cannot be amended or cancelled directly.
Post-delivery options are subject to the applicable Returns Refunds and Exchanges Policy.

8. Contact Information

For enquiries relating to delivery or shipping arrangements, please contact:

• Address: 633 Baldwin Ave, North Baldwin, NY 11510

• Phone: +1 (917) 378-3464

• Email: ask@sofimoa.com

• Business hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 CET