Privacy Policy

Thank you for accessing this website and related services.
Personal information is handled with care and attention, and processing activities are carried out in line with applicable Australian privacy requirements and generally accepted industry practices.

By visiting or using this website, including on mobile devices, you acknowledge that you have reviewed and understood this Privacy Policy.

1. Scope of Application

This Privacy Policy applies to interactions that occur through this website, including but not limited to:

• Browsing, searching or viewing website content

• Placing orders, making payments and arranging delivery

• Requesting customer support or submitting enquiries

• Managing returns, refunds, exchanges or related matters

Notice:
Services are intended for individuals aged 18 years or older. Personal information relating to minors is not intentionally collected. Where such information is identified, reasonable steps may be taken to remove or anonymise it after verification.

2. Categories of Information Collected

Information is collected only where reasonably necessary for service-related purposes.

Information provided directly by users may include:

• Name

• Telephone number

• Email address

• Delivery and billing details

• Order and transaction records

• Payment-related identifiers, excluding full card numbers

Information collected automatically may include:

• IP address

• Device, browser and operating system details

• Access times and page interaction records

• Cookie data and local preference settings, where consent is applicable

Sensitive personal data unrelated to service provision is not intentionally collected.

3. Purposes of Use

Personal information may be used in contexts such as:

• Processing orders, payments, delivery and after-sales requests

• Communicating service or order-related updates

• Reviewing website performance and functionality using aggregated or anonymised data

• Meeting legal, taxation or compliance-related obligations

• Identifying or addressing suspected misuse or irregular activity

Unless clear consent is provided, personal information is generally not used for promotional communication.

4. Cookies and Similar Technologies

Cookies and related technologies may be used, where permitted by law, to support:

• Core website functionality

• Retention of language, region or display preferences

• Continuity of shopping and checkout processes

Cookie preferences may be adjusted through browser settings.
Disabling non-essential cookies does not usually affect basic site access, though certain personalised features may be limited.

5. Information Security Measures

Reasonable technical and organisational measures are applied to reduce risks of unauthorised access, disclosure or misuse, including:

• Encrypted data transmission

• Controlled access based on operational needs

• Ongoing system monitoring and maintenance

• Internal awareness of privacy and data handling practices

No digital system can be entirely risk-free, and residual risks may remain.

6. Information Sharing and External Services

Where necessary for service delivery, limited information may be shared with third parties such as:

• Payment processing providers

• Logistics and delivery partners

• Technical, order management or customer support service providers

Such parties are expected to handle information only for defined purposes and apply appropriate safeguards. Personal information is not provided to unrelated third parties for resale.

7. Cross-Border Data Handling

In certain circumstances, information may be stored or processed outside Australia.
Where this occurs, reasonable steps are taken to ensure information remains protected in line with applicable privacy requirements and security standards.

8. Data Retention

• Order, transaction and accounting records may be retained for a reasonable period where required by law or operational needs

• When information is no longer required for its original purpose, it may be deleted or anonymised where practicable, unless retention is legally required

9. Data-Related Incidents

If an incident occurs that may affect information security, potential risks are assessed and appropriate response measures may be considered in line with legal or regulatory expectations.

10. Individual Rights

Under applicable Australian privacy laws, individuals may have the ability to:

• Request access to personal information held

• Seek correction of inaccurate or incomplete details

• Request deletion or restriction of use, where applicable

Requests may be submitted using the contact details below and are generally addressed within a reasonable timeframe.

11. Information Relating to Minors

This website is not intended for individuals under 18 years of age.
If personal information relating to a minor is identified, reasonable steps may be taken to address the situation appropriately.

12. Contact Details

For questions relating to this Privacy Policy or personal information handling, contact details are as follows:

• Address: 633 Baldwin Ave, North Baldwin, NY 11510

• Phone: +1 (917) 378-3464

• Email: ask@sofimoa.com

• Business hours: Monday to Friday 09:00–12:30 / 14:00–18:00 CET

13. Policy Updates

This Privacy Policy takes effect from the date it is published.
Content may be updated from time to time due to legal, operational or technical changes. Revisions are made available through this page or other appropriate channels, and periodic review is encouraged.