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Gazebo
Greenhouse
Grill
Hammock
Hanging chair
Home
Gazebo
Greenhouse
Grill
Hammock
Hanging chair

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Payment Methods

This section provides information about available payment options, processing steps, and related considerations for customers in Australia. Please review carefully before placing an order.

1. Accepted Payment Options

The platform generally supports the following methods:

  • Visa

  • Mastercard

Orders will be settled in the currency displayed at checkout.
Other methods such as cash on delivery, bank transfer, or cryptocurrency are not currently available.

2. Payment Security

Measures are generally in place to help protect transaction security, including:

  • TLS / SSL encryption to safeguard data during transmission

  • Processing through third-party payment gateways that meet industry security standards

Sensitive information, such as full card numbers, expiry dates, or CVV codes, is not stored.
While precautions are applied, all online payment systems carry inherent risks.

3. Price and Fee Transparency

Prices, taxes, and shipping fees (if applicable) are displayed at checkout.
Where DDP (Delivered Duty Paid) applies, relevant import charges are usually included.

The total amount is presented clearly to reduce misunderstanding about the final cost.

4. Payment Process

Typically, the payment steps include:

  • Confirming order items, delivery address, and total amount

  • Selecting an available payment method (Visa or Mastercard)

  • Entering payment details such as card number, expiry date, and cardholder name

  • Submitting and confirming the payment

Once payment is completed, an order confirmation is usually provided. If a transaction is unsuccessful, using a different card or contacting support may assist.

5. Refund Information

Refunds, where applicable, are generally returned via the original payment method.
The card used for payment should remain valid.

Processing and actual arrival times may vary depending on the bank or payment provider.
If a refund does not appear within a reasonable period, customers may contact their bank or reach out to support for clarification.

6. Customer Support

For any questions regarding payment, billing, or related concerns, you can reach the support team:

  • Address: 633 BALDWIN AVE, NORTH BALDWIN, NY 11510

  • Phone: +1(917) 378-3464

  • Email: ask@sofimoa.com

  • Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)