Contact Us

Clear communication with customers is valued. For Australian users, support is provided within reasonable timeframes for inquiries related to orders, pre-purchase questions, or after-sales assistance. You can reach the support team using the options below.

1. Contact Information

Customers may reach support through the following channels:

• Address: 633 BALDWIN AVE, NORTH BALDWIN, NY 11510

• Phone: +1(917) 378-3464

• Email: ask@sofimoa.com

• Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)

2. Refund Processing

Where a refund is applicable and necessary verification is completed:

• Refund requests are usually submitted to the payment provider within a reasonable working period.

• Actual receipt of funds may vary depending on the processing times of banks or payment providers and may take several business days.

• If a refund is not received within a reasonable timeframe, it is recommended to first check with the issuing bank or contact support for assistance.

3. Customer Service

Feedback and inquiries are considered carefully, and improvements to processes are made where feasible.
This information does not constitute a guarantee of timing or outcome and does not affect any statutory rights that Australian consumers may have under local law.