GST and DDP Pricing Policy

This policy aims to clarify the pricing structure, applicable taxes, and delivery arrangements for consumers in Australia. It is intended to provide transparency without affecting any statutory rights under Australian law.

1. Price Overview

Product prices are generally displayed on the checkout page.
Where applicable, DDP (Delivered Duty Paid) may be applied, so any relevant taxes and fees are included in the total price at checkout.

The final amount payable is determined at the time of checkout confirmation.

2. Pricing Transparency

During checkout, the system may present a breakdown of the main costs, which can include:

• Product price

• Applicable Australian Goods and Services Tax (GST)

• Delivery charges (if applicable)

• Any included import or customs-related fees

Exact costs depend on the order details and the delivery address.

3. Australian GST

Orders shipped to Australia may be subject to GST in line with Australian law.
Where relevant, taxes may already be included in the product price or total checkout amount.

If tax rules or rates change, the displayed pricing may be updated accordingly.
Customers typically do not need to report or pay GST separately for amounts already included at checkout.

4. DDP (Delivered Duty Paid) Service

When DDP is applied:

• Import duties and related taxes are generally handled by the platform or its logistics partners during shipment or customs clearance

• Customers usually do not need to manage customs procedures themselves

• Packages are delivered directly to the address provided at checkout

Third-party logistics providers, such as DHL, UPS, or FedEx, may be used depending on the order.

5. Shipping, Fees, and Timing

• Order processing: After payment confirmation, orders typically enter processing within a reasonable business timeframe

• Estimated delivery: From dispatch, delivery within Australia generally takes several business days; remote areas may require longer

• Shipping fees: Any applicable shipping charges are displayed on the checkout page

If delivery issues arise due to incorrect address details provided by the customer, any resulting fees or returns may be the customer’s responsibility.

6. Customs and Documentation

For cross-border shipments, orders may include essential customs and shipping documents, such as:

• Commercial invoices (electronic or paper format)

• Relevant import or shipping declarations

• Labels or instructions that meet destination market requirements

These documents support smooth logistics and clearance. Content may vary depending on the order.

7. Invoices and Payment Records

After checkout or order completion, customers can usually view:

• Total order amount

• Breakdown of taxes and shipping fees (if applicable)

Electronic invoices or transaction records may be generated for reference, after-sales purposes, or personal record keeping.

8. Applicability

This GST and DDP pricing policy generally applies to:

• Orders shipped to mainland Australia

• Orders shipped to certain Australian islands or remote areas, depending on logistics coverage

9. Contact Information

For questions about taxes, pricing, or DDP delivery arrangements, you can reach us at:

• Address: 633 BALDWIN AVE, NORTH BALDWIN, NY 11510

• Phone: +1(917) 378-3464

• Email: ask@sofimoa.com

• Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)