Additional Legal Information

This section provides guidance for consumers in Australia regarding pricing, payment, delivery, returns, and data handling. The information is intended to clarify general operational practices and does not limit any statutory rights under Australian law.

1. Scope of Services

• Website: https://sofimoa.com

• Service coverage: Consumers within Australia

• Price display: Product prices are based on the checkout page and may include applicable taxes

• Delivery method: DDP (Delivered Duty Paid) is typically applied, which usually means additional customs or import charges are not required upon receipt

Details of applicable fees are generally displayed on the order and checkout pages.

2. Delivery and Shipment

• Shipping origin: United States

• Logistics partners: UPS, DHL, FedEx (depending on order arrangements)

• Order processing: Once payment is confirmed, orders usually enter processing within a reasonable business timeframe

• Estimated delivery: Typically several business days for mainland Australia; remote areas may require longer

Actual delivery times may vary due to logistics providers, weather conditions, customs procedures, or other factors outside control.

3. Pricing and Tax Information

• Product prices are as shown on the order confirmation page

• Prices may include applicable taxes such as GST

• Under DDP, relevant duties and import fees are generally included in the displayed price

• Transparent pricing principles are applied, and known costs are generally presented upfront

4. Returns and After-Sales

• Eligibility for returns, refunds, or exchanges is assessed based on product type, order status, and other factors

• Procedures and requirements are described in Returns, Refunds and Exchanges Policy

• Progress updates may be provided within a reasonable timeframe during after-sales handling

This information does not affect any statutory rights under the Australian Consumer Law (ACL).

5. Payment and Data Handling

• Payment processing is generally carried out by third-party providers that meet industry security standards

• Full credit card or sensitive payment details are not stored on the platform

• The website typically uses HTTPS encryption to reduce risks during data transmission

• Personal information is collected and processed in line with the Privacy Act 1988 and Australian Privacy Principles (APPs)

6. After-Sales Support

• Customers may request after-sales assistance or further guidance via the relevant policy pages or by contacting the support team during business hours

7. Contact Information

For inquiries regarding this additional legal information or platform services, you can reach us at:

• Address: 633 BALDWIN AVE, NORTH BALDWIN, NY 11510

• Phone: +1(917) 378-3464

• Email: ask@sofimoa.com

• Business hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)

8. Applicable Law and Dispute Resolution

• Platform operations and related disputes are generally governed by Australian law

• Disputes are first addressed through negotiation; if unresolved, they may be submitted to an Australian court with jurisdiction

9. Privacy and User Rights

Under applicable Australian privacy laws, users may, where relevant:

• Request access to personal information held by the platform

• Request correction of inaccurate or incomplete information

• Request deletion or restriction of personal information in accordance with legal requirements

Users may exercise these rights through the contact details provided above.