About Us

The platform focuses on offering furniture products that balance practicality and design, aiming to support the creation of comfortable, coordinated, and functional living spaces. Emphasis is placed on product quality, clarity of information, and the overall shopping experience, with processes refined based on user feedback.

1. Core Principles

The operational approach reflects several key aspects:

• Transparent Pricing
  Product prices are displayed on the website and at checkout. Fees are presented clearly to minimise misunderstanding.

• Functional Aesthetics
  Design and selection processes consider both appearance and everyday usability.

• Convenient Shopping
  Intuitive navigation and categorisation help users find products efficiently.

• Quality Awareness
  Products are typically designed and manufactured with reference to applicable safety and quality standards.

2. Product Range

The platform primarily offers the following categories of furniture and related items (examples):

• Outdoor structures and related accessories

• Outdoor seating options

• Outdoor storage and organisation products

Exact products, specifications, and availability are reflected on the website. Items are selected to align with daily use and general market needs.

3. Pricing and Delivery

• Product prices are confirmed at checkout.

• Where applicable, prices may include Australian Goods and Services Tax (GST).

• Some orders may be shipped under DDP (Delivered Duty Paid) arrangements.

• Delivery times are estimates; actual arrival may vary due to logistics, weather, or other factors beyond control.

For more details, refer to Delivery Policy and related pricing pages.

4. Customer Rights

• Where conditions are met, customers may request returns, refunds, or exchanges according to platform policies or Australian consumer law.

• If issues arise during product use, after-sales solutions may be sought based on circumstances.

• Support is provided during working hours, with response times varying depending on the query.

This information does not affect any statutory rights Australian consumers may have under the Australian Consumer Law.

5. Privacy and Data Protection

• The website generally uses encryption technologies (e.g., TLS/SSL) to secure data transmission.

• Collection and use of personal information comply with the Privacy Act 1988 and Australian Privacy Principles (APPs).

• Data is primarily used for order processing, customer support, and platform operations.

For further information, see Privacy Policy and Cookie Policy.

6. Contact Information

For additional questions about products or services, customers may reach the support team as follows:

• Address: 633 BALDWIN AVE, NORTH BALDWIN, NY 11510

• Phone: +1(917) 378-3464

• Email: ask@sofimoa.com

• Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)

Thank you for your interest and engagement. The platform continues to refine the shopping experience within reasonable parameters, maintaining transparency and compliance in line with applicable laws and policies.