Terms of Service

Welcome to this platform.
By accessing the website, creating an account, placing an order or otherwise using the available services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
If you do not accept any part of these terms, use of the platform should be discontinued.

1. Service Availability

The platform is currently intended for users located in Australia, including metropolitan areas, most regional locations and selected island regions, subject to logistics accessibility.

Service coverage may be adjusted from time to time for operational or compliance-related reasons. Where a location is not supported, orders associated with that address may not be processed.

2. Account Use and Security

When registering or placing an order, accurate and up-to-date personal details should be provided.

Access credentials and account information should be kept secure.
Any risks arising from personal actions, such as disclosure of login details or loss of devices, may remain the responsibility of the account holder.

Temporary interruptions may occur due to maintenance, technical issues, environmental events or other factors outside normal control. Where this happens, reasonable steps may be taken to restore access.

3. Privacy and Data Handling

Information that may be collected includes names, contact details, delivery addresses, order records, payment-related identifiers and browsing activity.

Such information is generally used for order processing, delivery coordination, after-sales support, platform operation and legally required communications.

Data handling activities follow the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Cookies or similar technologies may be used to support functionality and user experience and can be managed through browser settings.

The platform is not intended for individuals under 18 years of age. If information relating to a minor is identified, reasonable steps may be taken after verification.

Further details are outlined in the Privacy Policy and Cookie Policy.

4. Product Information

Reasonable care is taken to present product descriptions, images, specifications and pricing as accurately as possible.

Variations in colour, size or packaging may occur due to display settings, production batches or manufacturing updates. Minor variations of this nature are generally not considered faults.

5. Pricing, Taxes and Charges

Prices are displayed in the applicable currency for Australia and may include relevant taxes such as GST, where applicable.

All charges are presented in a transparent manner during checkout.
Where import, delivery or other charges apply, these are reflected in the order summary or referenced in related policy sections.

6. Orders and Payments

Orders usually enter processing after payment confirmation.

Accepted payment methods may include international credit cards such as Visa or MasterCard, subject to what is shown at checkout.

Payment transactions are typically protected through encrypted processing to reduce security risks.
In certain situations, orders may be declined or cancelled where irregular activity or errors are identified.

7. Delivery and Fulfilment

Delivery methods, timeframes and costs vary depending on order details and destination.

Actual delivery dates may be affected by logistics providers, weather conditions, transport disruptions or other external factors.

Additional costs arising from incorrect or incomplete delivery details provided by the customer may not be covered.

Further information is available in the Delivery Policy.

8. Order Changes, Returns and Exchanges

Orders that have not yet been processed or dispatched may be eligible for cancellation requests.

Once an order has been shipped, cancellation is generally not available. After delivery, after-sales requests may be submitted in accordance with applicable policies.

Eligibility for returns, refunds or exchanges depends on product condition and individual circumstances.

These terms do not limit any rights that may be available under Australian Consumer Law.
Additional guidance is provided in the Order Cancellation Policy and Returns, Refunds and Exchanges Policy.

9. Acceptable Use

The platform is to be used only for lawful and appropriate purposes.

Activities that involve fraud, unlawful conduct, interference with platform operations or infringement of third-party rights are not permitted.

Where losses arise due to misuse, responsibility may rest with the relevant user.

10. Intellectual Property and Liability Considerations

Text, images, trademarks, logos and other materials displayed on the platform are protected under applicable intellectual property laws.

Unauthorised copying, distribution or commercial use may result in legal consequences.

To the extent permitted by law, responsibility for indirect or unavoidable losses arising from external factors may be limited.

These terms are governed by Australian law. Where disputes arise, efforts should first be made to resolve matters through discussion. If unresolved, matters may be brought before a court with appropriate jurisdiction in Australia.

11. Contact Details

For questions relating to these Terms of Service or platform use, contact details are as follows:

• Address: 633 Baldwin Ave, North Baldwin, NY 11510

• Phone: +1 (917) 378-3464

• Email: ask@sofimoa.com

• Business hours: Monday to Friday 09:00–12:30 / 14:00–18:00 CET